Dartmouth’s Keller Builds Brand Resonance Block by Block

Brand resonance is the subject of this short Warc conference report. Kevin Lane Keller, the EB Osborn Professor of Marketing at the Tuck School of Business, defines the concept as creating "intense, active loyalty relationships with your customers".

Dartmouth’s Keller Builds Brand Resonance Block by Block

Geoffrey PrecourtWarc

Kevin Lane Keller, the EB Osborn Professor of Marketing at the Tuck School of Business in Hanover, NH, has written, "Brands fail for a number of different reasons. But one of the biggest is that people fail to grasp the importance of a well-articulated brand that customers can identify with."

Strategies that build, measure, and manage brand equity must be deliberate: "How many people propose on the second date? It just doesn't work that way. Companies need to approach the idea of shifting their brand strategies with...

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