Digital Transformation Conference

London, 21st November 2019

Features topics covering the people and culture aspect of transformation right down to the tools and technologies used and the application of methodologies, implementation and strategy.

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Aviva, the British insurance multinational, is adapting its thinking around customer experience questions and adopting terminology and processes that have helped to show the boardroom the importance of CX.

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Premier League club Chelsea engages with fans from around the world, many of whom have a totally different relationship with the team than its UK fans – it is now enhancing the way it relates to its 100 million supporters.