BigPond - Why emotional differentiation wins

Despite significant marketing investment, prior to mid 2004 growth in the Australian broadband internet market had stalled at around 6% household penetration, well below that of similar OECD countries like UK, Canada and South Korea at the time.
Agency: Belgiovane Williams MackayAuthors: Hristos Varouhas, Jamie Mackay and Kent Pearson

BigPond – Why emotional differentiation wins

Gold Award – Campaign for Established Service BrandsWinner of the Research International Grand PrixAgency: Belgiovane Williams MackayClient: BigPondService: Broadband Internet

SYNOPSIS

This case is a story of how planning encouraged the category leader to challenge themselves and by doing so deliver, not only a step change in share growth, but also build the brand's differentiating equities that champion consumer relevance.

The planner moved messaging on from 'rational benefit-led' to 'emotional engagement' by using research to reaffirm...

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