Campaign details
Brand: Chipotle Agency: Day One Agency
The Assignment
HELP CHIPOTLE LAUNCH ITS NEW REWARDS PROGRAM IN A WAY THAT BREAKS THROUGH TO ENCOURAGE PROGRAM SIGNUPS.
The Challenge
THE LOYALTY SPACE IS CROWDED.
U.S. consumers hold 3.8 billion loyalty program memberships according to a 2017 COLLOQUY Loyalty Census research.
Research & Insight
Even though the loyalty space is crowded, members of these loyalty programs are pretty indifferent about them unless they offer Me features.
LOYALTY USAGE IS LOW
The average U.S. consumer only actively uses about half of the memberships they hold.
2016, Bond Brand Loyalty...