What doesn't kill you...
Terry Tyrrell
Brands can't take a pill to cure ills such as bad press and attacks by competitors. They must build immunity - and that means making sure the whole organisation is healthy.
The past few months have dispensed headaches, doom and gloom all round, with the Bear Stearns, Northern Rock and Lehman Brothers disasters in the US and UK. There has also been the collapse of business-only airline Silverjet, which has ushered in a period of difficulty for many other airlines.
As consumer spending tightens, businesses could be forgiven for taking a cautious approach to...