George Felix was happy to divulge a vital ingredient in KFC’s brand success.
In his role as the quick-service chain’s director/brand communications in the US, Felix is responsible for managing a huge slate of consumer touchpoints, from television spots and digital ads through to packaging, menu boards, and in-store merchandising.
And a partnership with agency Wieden+Kennedy extending back to 2015, the same year that Felix joined KFC, has yielded a profound transformation of the restaurant chain’s marketing strategy, deployment of brand assets, and, in turn, pop-culture stardom – a situation far removed from a longer-term slide into irrelevance that had...