Background and Context
Financial fraud continues to be an ongoing concern, accelerated by the growth in eCommerce and online penetration in Indonesia. It is having a devastating impact on victims in Indonesia. In fact, the United Nations reported an alarming increase of 9,801 suspicious cases in 2019, to 13,338 in 2020 and 23,000 in 2021. In 2020, this amounted to a total loss of about IDR 250 billion (∼USD 16 million) in the banking industry, according to the National Cyber and Crypto Agency.
As the largest private bank in Indonesia with 'Customer First' as its philosophy, customer safety is a...