This article is part of a Spotlight series on how brands can further leverage the social commerce opportunity in Southeast Asia. Read more.
Marketing has been built on frameworks that over time become institutionalised. Perhaps the most pervasive of these frameworks is the purchasing funnel. It’s a neat way to organise marketing; it’s measurable and allows marketing to operationalise around a common language, briefs, assets and numbers to describe movement.
There is another truism, that marketing lags consumer behaviour and technology advancements. Platforms like Facebook, Google, WeChat, Maps have had a symbiotic relationship with consumers – they build...