Where were we?
In the US, purchasing dishwashing detergent was an auto-pilot shopping behavior. Consumers were inclined to choose the first brand that came to mind when making a selection. Therefore, Cascade had been the dominating brand in the market for a long time due to its heritage and reliable brand perception. In contrast, the challenger brand, Finish, had been losing market share due to low awareness and a lack of rational and emotional grounds for trial.
Why were we there?
Most Americans tend to wait for a full load before they run their dishwasher. To prevent dried-on stains, they...