Consumer habits are changing fast and to stay relevant, retailers need to explore new terrain and plug the gaps. Adoption of new technology, understanding how consumers now want to shop, engaging shoppers across different platforms and providing a seamless online and offline integration are all key in attracting the "new consumer".
Retailers have not always been quick to take advantage of the trends in consumerism bought about by the changes in technology. Where values used to be transaction based, they are now trust based. Previously the big players were big and static, now people want small and dynamic.
Some retailers...